In your business life		Yes		No
In your personal life		Yes		No
If 'Yes' in either response, move to Q2. Otherwise move to Q4.

2. Do you use / have you used more than one law firm at the same time?

In your business life		Yes		No
In your personal life		Yes		No

3. How did you come to consider the law firm[s] that you use / used? Please select all that apply

		Business life		Personal life
Recommendation of a specific lawyer by a friend / colleague / associate
Recommendation of the law firm by a friend / colleague / associate
Research on the Internet
Advertising
Recommendation of a specific lawyer by a family member
Recommendation of the law firm by a family member
Research in legal directories
Article in the trade press
Other reasons

4. What types of matter have you used, or do you anticipate using, a law firm for in your business life? Please select all that apply.

None - not applicable to me
Set up a business
Purchase or sell a business
Equity or financing issues
Purchase or sell business property
Planning, environmental or licensing property issues
Commercial terms of business
Employment issues
Liquidate or wind-up a business
Trade or consumer disputes
Debt collection matters
Brand protection, trademark or copyright issues
IT, eCommerce or data protection issues
Other - please specify

5. What types of matter have you used, or do you anticipate using, a law firm for in your personal life? Please select all that apply.

None - not applicable to me
Purchase or sell property
Property disputes
Employment issues
Family issues
Wealth protection, inheritance or tax planning issues
Consumer issues
Other - please specify

6. How do you communicate with your lawyers throughout the conduct of a matter? Please select all that apply as appropriate.

All Methods Used		Business Matters		Personal Matters
None - not applicable
Letter mail
Telephone
Fax
Email
SMS messaging
Face-to-face meetings
Video conferencing
Secure area on the law firm's website
Other - Please specify
Method Most Used [Select one]		Business Matters		Personal Matters
None - not applicable
Letter mail
Telephone
Fax
Email
SMS messaging
Face-to-face meetings
Video conferencing
Secure area on the law firm's website
Other - Please specify
Method Preferred [Select one]		Business Matters		Personal Matters
None - not applicable
Letter mail
Telephone
Fax
Email
SMS messaging
Face-to-face meetings
Video conferencing
Secure area on the law firm's website
Other - Please specify

7. How happy are you with the way in which you communicate with your lawyers throughout the conduct of a matter? [On a scale of 1 -10, where 1 is 'very unhappy' and 10 is 'perfectly happy']

	1	2	3	4	5	6	7	8	9	10	n/a
Business Matters
Personal Matters

8. How important do you think it is to maintain regular contact with your lawyers, on issues that might affect you from a legal standpoint, even when you have no specific matter underway with them? [On a scale of 1 -10, where 1 is 'totally unimportant' and 10 is 'extremely important'].

	1	2	3	4	5	6	7	8	9	10	n/a
Business Matters
Personal Matters

9. Do you have access to the Internet?

At work		Yes		No
At home		Yes		No

10. When did you first gain access to the Internet?

At work	-- Select one -- NA 2004 2003 2002 2001 pre 2001
At home	-- Select one -- NA 2004 2003 2002 2001 pre 2001

11. How frequently do you access the Internet?

At work	-- Select one -- Never Daily 2-3x week 1x week Less 1x week
At home	-- Select one -- Never Daily 2-3x week 1x week Less 1x week

12. Do you undertake any types of secure 'account-driven' transaction on the Internet? Please select all that apply.

None
Online banking
Purchase goods or services
Legal case matters
Other financial services matters
Other - please specify

13. Have you ever searched for a legal website on the Internet?

Yes

No

14. Have you ever visited a law firm's website?

Yes

No

15. For what reasons have you visited a legal website? Please select all that apply.

To find out more about the specific services the firm offers
To find out more about its personnel
To find out whether the firm has other clients similar to yourself
To find contact, address or location details
To find out if it has experience in the type of legal matter of interest to you
To find out about their approach, terms and conditions or pricing policy
To find out more about how to handle a particular legal issue
To look at the firm's news pages or client newsletter

16. How valuable do you consider the following features of a law firm's website to be? [On a scale of 1-5, where 1 = 'no value' and 5 = 'extremely valuable']

	1	2	3	4	5
Information on the firm's services / departments
Information on the firm's key personnel
Contact, address or location details
Information on the firm's approach, terms and conditions or pricing policy
Information on the types of client the firm services
Specific 'case studies' relating to specific areas of the law
'Updates', articles or briefing papers on topical matters of the law
Newsletters and copies of marketing materials
A password protected, secure area of the site where you could review the status of matters specific to you

17. Now, please tell us a little about yourself:

Age	-- Select one -- Under 25 25 - 34 35 - 44 45 - 54 55 - 64 65 +
Sex	-- Select one -- Male Female
Children	-- Select one -- No Yes, 1 Yes, 2 Yes, more than 2
Household income	-- Select one -- < £25,000 £25-39,000 £40-49,000 £50,000+ I'd rather not say

18. If you have used a lawyer for business purposes, please indicate the number of people employed by your organisation:

-- Select one -- 1 - 50 51 - 250 250+

19. Would you consider participating in future research on similar issues? Please check if 'Yes'  

20. If you would like to be entered in our free draw for a half case of champagne, please give us your full name and email details in the boxes below

Full name:
Email address:
Confirm email address:

You have now completed the survey. If you are happy with the responses that you have given, please click on the 'enter' button, below, to close the survey and be entered for the prize draw.